Comments on: Class Action Suit Filled Over webOS Backups
In this specific case a Palm Pre customer, Jason Standiford, exchanged his phone under warranty at a local Sprint store. Mr. Standiford had already gone through three previous warranty exchanges for his Pre due to various hardware issues. To summarize, on his fourth exchange a Sprint store clerk "permanently deleted" his only backup available and the Palm profile restoration subsequently failed to recover a majority of Standiford's data. After many trials, it took three weeks for a Palm technician to partially restore some of his missing records.